If you look at Monday's post, you'll see that I ran out of a couple of threads while working on Sargent. The kit was from Fireside Stitchery, and I did not contact them about the problem. I was away, it was a travel project, I picked up some extra while out at a couple of shops. So imagine my surprise when I got an email yesterday from Maria DeSimone, the owner of Fireside Stitchery. She apologized for the thread shortage and wrote nicely about this blog. She also offered me a discount on my next purchase to help with the problem of having had to buy more thread.
I have ordered several times from Fireside Stitchery and found them very helpful, but I didn't imagine this! Thank you, Maria.
Showing posts with label customer service. Show all posts
Showing posts with label customer service. Show all posts
Thursday, September 03, 2009
Subscribe to:
Posts (Atom)