Showing posts with label customer service. Show all posts
Showing posts with label customer service. Show all posts

Thursday, September 03, 2009

Fireside Stitchery

If you look at Monday's post, you'll see that I ran out of a couple of threads while working on Sargent. The kit was from Fireside Stitchery, and I did not contact them about the problem. I was away, it was a travel project, I picked up some extra while out at a couple of shops. So imagine my surprise when I got an email yesterday from Maria DeSimone, the owner of Fireside Stitchery. She apologized for the thread shortage and wrote nicely about this blog. She also offered me a discount on my next purchase to help with the problem of having had to buy more thread.

I have ordered several times from Fireside Stitchery and found them very helpful, but I didn't imagine this! Thank you, Maria.